Remember this post I did a few weeks back on the DVD I received in the mail (but did not order) called Inspiring Ideas for Creating Classic Quilts from National Quilter’s Circle? We received several comments on how to handle it and I’ve decided that it is going right into the round file – the trash can! I’ve not had time to contact the Postmaster or stop by my local post office, and I’m not going to bother.
My feeling? Why should I waste my time and energy trying to figure out what to do with something I didn’t order, didn’t ask for and didn’t want in the first place? Even I’m smart enough to know that if I mail a package to a complete stranger they’re not going to pay me for it if they didn’t order it!!
According to Marge, this is a marketing company from Minnesota. According to the Better Business Bureau, they’ve received complaints regarding just this matter for other types of DVD’s:
The BBB has received complaints concerning the marketing practices of Ultimate Racing and their solicitation. This company mails a free DVD to consumers to see if they are interested in joining the NASCAR Ultimate DVD Collection. The company states to preview the DVD risk free and consumers are under no obligations to return or pay for the DVD. If consumers do not want to join the program, they may keep the DVD free according to the company.
Consumers have stated they do not like this company’s solicitation practices and ask to have their personal information removed from Ultimate Racing files. The company has responded to and resolved all complaints.
They also go under several other names, including:
National Rifle Association
Product Programs CSTM
Woodworkers Guild of America
National Baseball Hall of Fame
AMA Ultimate Model
Professional Golfers Association of America
Lessons of Faith
Trans National Group
Home Handyman Guide
Second Amendment Foundation
The BBB also added this information from the FTC regarding unsolicited mail:
If you receive merchandise that you did not order, you have a legal right to keep it as a free gift. You have no legal obligation to notify the seller, however, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. This may discourage the seller from sending you bills or dunning notices, or it may help you clear up an honest error. Send your letter by certified mail. Keep the return receipt and a copy of the letter for your records. If you need help in dealing with unordered merchandise problems, you should start by trying to resolve your dispute with the company. If this doesn’t work, contact your state or local consumer protection office, local U.S. Postal Inspector or the Better Business Bureau. The Direct Marketing Association also may be able to help.
If you want to read more by the BBB, go here. The DVD is now in the trash has been carried off by our garbage company.